Frequently Asked Questions
Everything you need to know about shopping with VERNAL.
What are your standard shipping times?
We process orders within 1-2 business days. Standard shipping typically takes 3-5 business days for domestic orders and 7-14 business days for international destinations.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.
How can I track my order?
Once your order has shipped, you will receive an email containing a unique tracking number and a link to monitor your package's progress in real-time.
Which payment methods do you accept?
VERNAL accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Do you offer a warranty on your products?
Yes, all VERNAL products come with a one-year limited warranty against manufacturing defects to ensure the highest quality standards for our customers.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our live chat support.